Help centre
Answers to common questions. If yours is not here, the support team will help.
Getting started
Where do I begin?
Create a company, upload its PDFs on the Documents tab, then run an assessment from the Evidence tab. The getting started guide walks through it.
Can I try it without uploading anything?
Yes. The interactive demo is a recorded workspace with fictional companies. Changes you make there stay in your browser tab.
Documents
Which files can I upload?
PDF files up to 50 MB. Scanned pages are read with OCR. Password-protected files are rejected.
My document is stuck on “processing”.
Processing usually takes seconds to a few minutes depending on length and scanned pages. If it fails, the error is shown in the documents list with a Retry button.
How do I replace a document with a corrected version?
Use “New version” on the documents list. Earlier assessments keep citing the version they used; findings that cite the old version are marked for reassessment.
Why can't I delete a document?
Documents that findings cite cannot be deleted, so past assessments stay auditable. Upload a new version instead.
Assessments and findings
What do the statuses mean?
Supported, partially supported, evidence not found, conflicting evidence and human review required. Each is defined on the methodology page.
Why does a finding say “evidence not found” when the company does report this?
The disclosure may be in a document that has not been uploaded, or worded differently from what the checks expect. Upload the document, or record an override with your reason.
What is the difference between rules only and rules + model?
Rules-only runs are deterministic and send nothing externally. Rules + model adds a language model that reviews wording and drafts the rationale, under the constraints described on the AI governance page.
How do I correct a finding?
Open the finding and use Review: accept it, override the status with a reason, or comment. The original assessment is kept beside your decision.
A requirement does not apply to this company.
Record an applicability decision with a rationale. Later runs exclude the requirement and list it as not applicable.
Exports and plans
How do I share results?
Open the report for a run to print or save it as PDF, or download CSV, Markdown or the JSON evidence package.
I hit a plan limit.
The message names the limit. Compare plans or contact sales.